How do you ensure quality of your cleaners?
We receive many calls from prospective cleaners every week in response to our advertisements. They are put through an intense screening process including a CRB check, interview process to  ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer, only a few of them go through our screening process successfully. As you can see, we make every effort to ensure that the cleaner is vetted thoroughly before we even introduce the cleaner to you.

Can I specify the day the cleaner comes?
You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.

How do I pay ? Who pays the cleaner, you or I?
All cleaners are employed by Sparkling Maids who pay the cleaners accordingly; all payments are made weekly in arrears by s/o

How long will it take you to find me a cleaner?
We try to supply you with a suitable cleaner within 5 working days. Sometimes it may take a little longer depending on where you are, what days you want etc

What do I do if the cleaner doesn't turn up?
This is very unlikely in our experience but If this does happen, you simply call us and we can send you another cleaner within 24 hours.

What happens if the cleaner can't come in or I go away?
If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you need to let us know and your account will be adjusted accordingly, so you do not end up paying for that period.

What happens if the cleaner let us down?
We are very careful and thorough in the selection of the cleaners and one very important quality we look for in cleaners is that they are reliable.  We communicate with our cleaner’s everyday so are always aware of their situation, however, the cleaners' circumstances may change and they might let you down at one stage. Call us as soon as you can we will find out why you have been let down and try to resolve it for you or if you prefer supply you with a new cleaner.

Who is responsible for providing the cleaning products and materials?
The client is responsible for providing cleaning materials as research has shown this is the preferred method on domestic cleaning calls.  Sparkling Maids can, however, supply environmentally friendly products which will add an extra £0.50pence per hour on to the call.

What happens if I am dissatisfied with the service provided by the cleaner?
In this instance, we will make every effort to find a replacement cleaner as soon as possible, normally within 5 working days.

Are there any restriction placed on the cleaner, with regards to what they will clean?
Yes, please note any deep or specialised cleaning of any antique, delicate or valuable items only be done at the cleaners discretion
and the clients own risk. Also they will not do outside window cleaning unless it's on the ground floor.

Is there insurance cover for any damages done by the cleaner?
Sparkling maids  have public liability insurance of £10 million pounds. Bleach spills are not covered and you should discourage
you cleaner from using bleach.